Just hung up on the customer service automaton. I was having such a nice morning, but after the third time that my phone went on a wringing binge, I decided to call. First, they have no service request on file for my number? How's that? I tried filing one on the website but got no response. Now they need me to look up my most recent bill--why? I'm calling to say the line is broken. I could be the squatter living on the roof calling to say the line is broken. The line'd still be broken.